/* WeCare Complaints — Frontend CSS */
.wcc-portal{max-width:820px;margin:0 auto;padding:0 0 60px}
.wcc-portal-header{margin-bottom:28px}
.wcc-portal-eyebrow{font-size:11px;color:var(--orange,#F4821F);letter-spacing:.1em;text-transform:uppercase;margin-bottom:8px;font-weight:600}
.wcc-portal-title{font-size:28px;font-weight:800;margin-bottom:6px;color:#fff}
.wcc-portal-title span{color:var(--orange,#F4821F)}
.wcc-portal-sub{color:rgba(255,255,255,.5);font-size:13px}

/* Tabs */
.wcc-tabs{display:flex;gap:4px;background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);border-radius:14px;padding:5px;margin-bottom:24px}
.wcc-tab{flex:1;padding:11px;text-align:center;border-radius:10px;cursor:pointer;font-size:13px;font-weight:500;color:rgba(255,255,255,.4);transition:.2s}
.wcc-tab.on{background:var(--orange,#F4821F);color:#fff;font-weight:600}
.wcc-tab:hover:not(.on){color:rgba(255,255,255,.7);background:rgba(255,255,255,.04)}
.wcc-pane{display:none}.wcc-pane.on{display:block}

/* Form card */
.wcc-form-card,.wcc-track-card{background:rgba(255,255,255,.04);border:1px solid rgba(255,255,255,.08);border-radius:20px;padding:28px;backdrop-filter:blur(20px)}
.wcc-form-head h3{font-size:20px;font-weight:700;color:#fff;margin-bottom:5px}
.wcc-form-head p{font-size:13px;color:rgba(255,255,255,.45);margin-bottom:24px}
.wcc-track-card h3{font-size:20px;font-weight:700;color:#fff;margin-bottom:5px}
.wcc-track-card>p{font-size:13px;color:rgba(255,255,255,.45);margin-bottom:18px}

/* Step bar */
.wcc-steps{display:flex;margin-bottom:28px}
.wcc-step{flex:1;position:relative;text-align:center}
.wcc-step-dot{width:32px;height:32px;border-radius:50%;border:2px solid rgba(255,255,255,.1);background:rgba(255,255,255,.04);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:rgba(255,255,255,.3);margin:0 auto 6px;transition:.3s;position:relative;z-index:1}
.wcc-step.done .wcc-step-dot{border-color:var(--orange,#F4821F);background:var(--orange,#F4821F);color:#fff}
.wcc-step.active .wcc-step-dot{border-color:var(--orange,#F4821F);color:var(--orange,#F4821F);box-shadow:0 0 0 4px rgba(244,130,31,.15)}
.wcc-step-lbl{font-size:10px;color:rgba(255,255,255,.3);text-transform:uppercase;letter-spacing:.05em;transition:.3s}
.wcc-step.active .wcc-step-lbl,.wcc-step.done .wcc-step-lbl{color:var(--orange,#F4821F)}
.wcc-step::before{content:'';position:absolute;top:15px;left:calc(50% + 16px);right:calc(-50% + 16px);height:2px;background:rgba(255,255,255,.08)}
.wcc-step:last-child::before{display:none}
.wcc-step.done::before{background:var(--orange,#F4821F)}
.wcc-step-panel{display:none}.wcc-step-panel.on{display:block}

/* Fields */
.wcc-fg{margin-bottom:16px}
.wcc-fg label{display:block;font-size:11px;font-weight:600;color:rgba(255,255,255,.4);text-transform:uppercase;letter-spacing:.06em;margin-bottom:7px}
.wcc-optional{color:rgba(255,255,255,.25);font-weight:400;text-transform:none;letter-spacing:0;font-size:11px}
.wcc-fg input,.wcc-fg select,.wcc-fg textarea{width:100%;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:11px 14px;font-size:14px;color:#fff;font-family:inherit;outline:none;transition:.2s}
.wcc-fg input:focus,.wcc-fg select:focus,.wcc-fg textarea:focus{border-color:rgba(244,130,31,.5);background:rgba(244,130,31,.04)}
.wcc-fg input::placeholder,.wcc-fg textarea::placeholder{color:rgba(255,255,255,.2)}
.wcc-fg textarea{min-height:110px;resize:vertical;line-height:1.65}
.wcc-fg select option{background:#07122E;color:#fff}
.wcc-row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.wcc-err{color:#ef5350;font-size:12px;margin-top:5px}

/* Categories */
.wcc-cat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:4px}
.wcc-cat-pill{padding:12px 8px;border:1px solid rgba(255,255,255,.08);border-radius:10px;text-align:center;cursor:pointer;font-size:12px;font-weight:500;color:rgba(255,255,255,.6);transition:.2s;background:rgba(255,255,255,.03);display:flex;flex-direction:column;align-items:center;gap:5px}
.wcc-cat-pill:hover{border-color:rgba(244,130,31,.3);color:#fff}
.wcc-cat-pill.on{border-color:var(--orange,#F4821F);background:rgba(244,130,31,.1);color:var(--orange,#F4821F)}
.wcc-cat-icon{font-size:20px}

/* Priority */
.wcc-prio-grid{display:flex;gap:8px}
.wcc-prio{flex:1;padding:10px;border:1px solid rgba(255,255,255,.08);border-radius:9px;text-align:center;cursor:pointer;font-size:12px;font-weight:500;color:rgba(255,255,255,.4);transition:.2s}
.wcc-prio:hover{border-color:rgba(255,255,255,.2);color:#fff}
.wcc-prio.on.medium{border-color:#FF9800;background:rgba(255,152,0,.1);color:#FF9800}
.wcc-prio.on.low{border-color:#4CAF50;background:rgba(76,175,80,.1);color:#4CAF50}
.wcc-prio.on.high{border-color:#f44336;background:rgba(244,67,54,.1);color:#f44336}

/* Upload */
.wcc-upload-zone{border:2px dashed rgba(255,255,255,.1);border-radius:12px;padding:24px;text-align:center;cursor:pointer;transition:.2s;background:rgba(255,255,255,.02)}
.wcc-upload-zone:hover,.wcc-upload-zone.drag-over{border-color:rgba(244,130,31,.4);background:rgba(244,130,31,.04)}
.wcc-upload-icon{font-size:26px;margin-bottom:7px}
.wcc-upload-text{font-size:13px;font-weight:500;color:rgba(255,255,255,.6);margin-bottom:3px}
.wcc-upload-hint{font-size:11px;color:rgba(255,255,255,.3)}
.wcc-file-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.wcc-file-chip{display:flex;align-items:center;gap:7px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:8px;padding:6px 10px;font-size:12px;color:rgba(255,255,255,.7);max-width:220px}
.wcc-file-chip.img{border-color:rgba(244,130,31,.2);background:rgba(244,130,31,.06)}
.wcc-fc-name{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.wcc-fc-del{cursor:pointer;color:rgba(255,255,255,.3);font-size:14px;flex-shrink:0;line-height:1;padding:0 2px}
.wcc-fc-del:hover{color:#f44336}

/* Anon toggle */
.wcc-anon-toggle{display:flex;align-items:flex-start;gap:12px;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.08);border-radius:10px;padding:14px;cursor:pointer;margin-bottom:16px}
.wcc-anon-toggle input[type=checkbox]{width:18px;height:18px;accent-color:var(--orange,#F4821F);cursor:pointer;flex-shrink:0;margin-top:2px}
.wcc-anon-text strong{display:block;font-size:13px;color:#fff;margin-bottom:2px}
.wcc-anon-text span{font-size:12px;color:rgba(255,255,255,.4)}

/* Buttons */
.wcc-form-nav{display:flex;gap:10px;margin-top:20px}
.wcc-btn-primary{flex:1;padding:13px;background:linear-gradient(135deg,#F4821F,#FF9B42);border:none;border-radius:12px;font-size:14px;font-weight:700;color:#fff;cursor:pointer;font-family:inherit;transition:.2s;white-space:nowrap}
.wcc-btn-primary:hover{transform:translateY(-2px);box-shadow:0 6px 20px rgba(244,130,31,.3)}
.wcc-btn-primary:disabled{opacity:.6;cursor:wait;transform:none}
.wcc-btn-secondary{padding:12px 20px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:12px;font-size:13px;font-weight:500;color:rgba(255,255,255,.6);cursor:pointer;font-family:inherit;transition:.2s;white-space:nowrap}
.wcc-btn-secondary:hover{border-color:rgba(255,255,255,.2);color:#fff}

/* Success */
.wcc-success{text-align:center;padding:48px 20px;background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.08);border-radius:20px}
.wcc-success-icon{font-size:56px;margin-bottom:14px}
.wcc-success h3{font-size:22px;font-weight:700;color:#fff;margin-bottom:7px}
.wcc-success-sub{font-size:13px;color:rgba(255,255,255,.4);margin-bottom:10px}
.wcc-case-id{display:inline-block;background:rgba(244,130,31,.1);border:1px solid rgba(244,130,31,.25);border-radius:12px;padding:14px 28px;margin:10px 0 14px;font-size:22px;font-weight:700;letter-spacing:.1em;color:var(--orange,#F4821F)}
.wcc-success-note{font-size:13px;color:rgba(255,255,255,.4);line-height:1.7;max-width:380px;margin:0 auto 20px}
.wcc-track-this{display:inline-block;max-width:280px;flex:none}

/* Track */
.wcc-track-row{display:flex;gap:10px;margin-bottom:12px}
.wcc-track-row input{flex:1;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:11px 14px;font-size:14px;color:#fff;font-family:inherit;outline:none;min-width:0}
.wcc-track-row input:focus{border-color:rgba(244,130,31,.5)}
.wcc-track-row .wcc-btn-primary{flex:0 0 auto;max-width:120px}

/* Track result card */
.wcc-ticket{background:rgba(255,255,255,.03);border:1px solid rgba(255,255,255,.08);border-radius:16px;overflow:hidden;margin-top:16px}
.wcc-ticket-top{padding:18px 20px;border-bottom:1px solid rgba(255,255,255,.06);display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.wcc-ticket-caseid{font-size:11px;color:rgba(255,255,255,.35);letter-spacing:.06em;margin-bottom:4px;text-transform:uppercase}
.wcc-ticket-subject{font-size:15px;font-weight:700;color:#fff}
.wcc-ticket-body{padding:18px 20px}
.wcc-ticket-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:20px}
.wcc-tm-item label{font-size:10px;color:rgba(255,255,255,.35);text-transform:uppercase;letter-spacing:.05em;display:block;margin-bottom:3px}
.wcc-tm-item span{font-size:13px;color:#fff;font-weight:500}
.wcc-tl-title-label{font-size:11px;color:rgba(255,255,255,.35);text-transform:uppercase;letter-spacing:.06em;margin-bottom:14px}

/* Timeline */
.wcc-tl{border-left:1px solid rgba(255,255,255,.1);margin-left:10px;padding-left:18px}
.wcc-tl-entry{position:relative;margin-bottom:18px}
.wcc-tl-entry::before{content:'';position:absolute;left:-23px;top:4px;width:9px;height:9px;border-radius:50%;background:rgba(255,255,255,.1);border:2px solid rgba(255,255,255,.15)}
.wcc-tl-entry.active::before{background:var(--orange,#F4821F);border-color:var(--orange,#F4821F);box-shadow:0 0 0 3px rgba(244,130,31,.2)}
.wcc-tl-entry.done::before{background:rgba(76,175,80,.5);border-color:rgba(76,175,80,.5)}
.wcc-tl-date{font-size:11px;color:rgba(255,255,255,.3);margin-bottom:2px}
.wcc-tl-status{font-size:13px;font-weight:600;color:#fff}
.wcc-tl-note{font-size:13px;color:rgba(255,255,255,.6);margin-top:4px;line-height:1.6}
.wcc-tl-author{font-size:11px;color:rgba(255,255,255,.3);margin-top:4px}
.wcc-admin-reply{background:rgba(244,130,31,.06);border:1px solid rgba(244,130,31,.15);border-radius:8px;padding:12px;margin-top:10px}
.wcc-admin-reply-label{font-size:10px;color:var(--orange,#F4821F);text-transform:uppercase;letter-spacing:.06em;margin-bottom:5px}
.wcc-admin-reply p{font-size:13px;color:rgba(255,255,255,.7);line-height:1.6;margin:0}

/* Status badges */
.wcc-badge{padding:4px 12px;border-radius:100px;font-size:11px;font-weight:700;white-space:nowrap}
.wcc-badge-open{background:rgba(244,130,31,.12);border:1px solid rgba(244,130,31,.25);color:#F4821F}
.wcc-badge-review{background:rgba(33,150,243,.12);border:1px solid rgba(33,150,243,.25);color:#42A5F5}
.wcc-badge-resolved{background:rgba(76,175,80,.12);border:1px solid rgba(76,175,80,.25);color:#66BB6A}
.wcc-badge-closed{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.1);color:rgba(255,255,255,.4)}
.wcc-badge-low{background:rgba(76,175,80,.1);border:1px solid rgba(76,175,80,.2);color:#66BB6A}
.wcc-badge-medium{background:rgba(255,152,0,.1);border:1px solid rgba(255,152,0,.2);color:#FFB74D}
.wcc-badge-high{background:rgba(244,67,54,.1);border:1px solid rgba(244,67,54,.2);color:#EF5350}

@media(max-width:600px){
  .wcc-row2,.wcc-cat-grid,.wcc-ticket-meta{grid-template-columns:1fr}
  .wcc-prio-grid{flex-direction:column}
  .wcc-track-row{flex-direction:column}
  .wcc-form-nav{flex-direction:column}
  .wcc-btn-secondary{order:2}
}